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Promotional Product FAQs

What is ASI, and why does it matter?

Advertising Specialty Institute (ASI) is a trusted organization that connects businesses with a vast network of over 3,000 vetted and reliable suppliers in the promotional product industry. By partnering with ASI-certified distributors like Leone Marketing Solutions, you gain access to over 1 million high-quality products and enjoy the buying power that ensures competitive pricing and consistent standards.

Working with Leone Marketing, you can trust that the products are ASI-approved, guaranteeing quality service, creative suggestions, and the personal touch that large online stores can’t match.

What is the minimum order quantity for most items?

Minimum order quantities vary depending on the product. Generally, most items have a starting quantity of around 100 units, though specific items can vary widely. For example, notebooks and mugs often have minimums as low as 10, while apparel typically starts at a minimum of 12 units. Whether you need a single item or an order of 100,000, Leone Marketing Solutions can meet your needs with flexibility and ease.

How long does production usually take?

Standard production times are typically 7-10 business days from proof approval, though times may vary based on the specific product and customization options chosen. We also offer rush services on select items if you're on a tighter deadline. From product selection to final delivery, I’ll be with you every step of the way to ensure everything is done right and on time.

Why order promotional products from an expert?

Ordering from Leone Marketing Solutions offers trust and value that online stores can’t provide. You’ll receive personalized service and experience, as you’ll work directly with me throughout the process to meet your needs.

With over two decades of relationships with some clients, I bring valuable insights tailored to your industry. At Leone Marketing, there are no automated responses—feel free to call or text anytime. This approach makes your experience seamless and efficient, ensuring you get the best results for your promotional products.

Are rush items available, and how does it work?

24-hour rush service is offered on select products. Typically, proofs are waived for these items, allowing for a quicker turnaround. I only need vector artwork to get started, which makes the process efficient and straightforward. For any rush order inquiries, it’s best to contact me as soon as possible to ensure timely delivery and effectively meet your needs.

Can I see a sample before placing my full order?

Absolutely! At Leone Marketing Solutions, we’re happy to send you a blank sample before your order ships so you can assess the product firsthand. For large orders exceeding 5,000 units, we provide a pre-production sample featuring your artwork. This ensures you know exactly what to expect before the full run is printed and shipped, giving you peace of mind and confidence in your order.

Can I order multiple items with different designs?

Yes, you can order multiple items with different designs through Leone Marketing Solutions! However, additional setup charges will apply for each unique design. The minimum batch for your order is 100 items.

What file format do you need for my logo?

To ensure the best results for your promotional products, we recommend the following file formats:

Vector files (preferred): AI, EPS, PDF

These files are created in drawing programs like Illustrator and maintain their quality no matter how much you zoom in. They always appear sharp and crisp.

Raster images (in some cases): JPEG, PNG, TIFF

These are pixel-based images and can appear fuzzy, jaggy, or blocky if not of a high resolution or quality.

If you have any questions about your logo files or need assistance with formatting, feel free to reach out!

Can I customize my product's packaging?

Yes, you can customize your product’s packaging! For an additional charge, most packages, such as boxes and bags, can be tailored to fit your brand’s needs. Please note that this customization may increase production times by a few days. If you’re interested in exploring packaging options, feel free to reach out for more details.

What happens if I receive defective or incorrect products?

If you receive defective or incorrect products, we will replace them for you. To facilitate this process, please provide photos of the items so we can investigate what went wrong and take steps to prevent similar issues in the future. Your satisfaction is our priority, and I’m here to ensure you receive the quality products you expect.

Leone Marketing Solutions, Inc.

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